LEAP achieves £8.3 million in lifetime bill savings for its customers

AgilityEco’s fully funded, award-winning national fuel poverty outreach service LEAP has had another very successful year, helping people up and down the country by making their homes more energy efficient and reducing their energy bills.

From April 2021 to March 2022, LEAP received 14,699 referrals from its wide network of referral partners, including our energy supplier funders, local authorities, charities and local community agencies. People referred to LEAP received either an in-depth telephone advice call or a home visit. During the telephone call, LEAP energy experts offer practical energy efficiency advice as well as signposting customers to other services where they can receive support, such as income maximisation, debt and money advice. During the home visit, LEAP Home Energy Advisors (HEAs) assess individual properties and install the appropriate energy efficiency measures such as LED light bulbs, draught proofing and radiator reflector foils.

8,359 households were provided with 67,966 simple energy efficiency measures through its home visit and telephone advice services. These simple interventions make a positive and immediate difference to people’s homes, contributing to substantial annual energy bill savings. LEAP’s work helping vulnerable households save money on their energy bills this year is estimated to be equivalent to 14,483 tonnes of lifetime CO2 emissions abated.

Ensuring that the people LEAP visit are getting the right support to meet their individual needs is very important. Out of the thousands of referrals received, 2,630 households were referred for additional support with benefits and income maximisation. A further 635 residents were referred for Safe and Well checks via their local fire service.

Caroline Joseph, Community Programmes Director, AgilityEco, said:

“LEAP’s holistic approach to supporting vulnerable and fuel poor households means that we can deliver a valuable and impactful service to those in need. We work very closely with our energy supplier funding partners, local authorities,  charities and social housing providers to identify people who need a helping hand. These figures show just how important LEAP’s service is to vulnerable households across Britain. Ensuring every household is energy efficient is the first step in reducing energy bills and keeping people warm.”

In a recent analysis of its quality assurance surveys, AgilityEco is also proud to reveal that LEAP has received an overall customer satisfaction score of 9.2/10.

Monthly quality assurance calls are undertaken for 10% of all LEAP customer interactions. These customers will have received either an in-depth telephone energy advice call or a home visit.

Sharon Johnson, Chief Operating Officer of AgilityEco, said:

“We are delighted to see such positive feedback from these quality assurance surveys. It is testament to the LEAP service which offers such a comprehensive range of energy efficiency support, as well as our team of energy experts. Our Contact Centre team and HEAs are operating at the frontline and are dealing everyday with people who are experiencing the dire effects of the current cost of living crisis. To be able to help so many people in need whilst providing such a consistently high-level of customer service is certainly an achievement to be celebrated.

“We pride ourselves on putting customer needs first and our team go above and beyond to provide as much as help and support as possible. I’m thrilled that we have achieved such stellar scores.”

LEAP’s free of charge service to fuel poor and vulnerable residents, offers them important advice, support and free energy saving measures. It is fully funded by energy suppliers under Warm Home Discount Industry Initiatives.

Here are some of the heart-warming comments LEAP has received:

“I was very happy with the service, everyone I spoke to was so nice and I was amazed at how much information the advisor had. The advisor went above and beyond by contacting people I was struggling to get through to. I was registered for PSR, WHD and an IMAX referral was made. The advisor also contacted my energy supplier with a meter reading and to check I was on the best possible tariff. The advisor gave me some good tips about keeping the home energy efficient and warm and how to use central heating more economically. The advisor was so lovely and patient and I have already referred my friend.”

– Ms W, London

“The service you offered was amazing, everyone was so nice and I had a really good experience. Whilst I was already following a lot of the energy saving tips, I have still saved a massive amount of money with the new boiler you have replaced for me and the energy saving lightbulbs you installed for me. You also helped me apply for WHD which I am waiting to receive. Thank you so much to everyone for the help.”

– Ms S, Barrow, Furness

For more details visit applyforleap.org